Exchange and return policy
Return and Exchange Policy:
Thimar Al-Aliyah apologizes for not accepting returns or exchanges, as we offer only the finest types of premium dates and luxury Java dates, which are considered exclusive Thimar products. We guarantee that your order will arrive in good condition to the shipping address provided.
If you receive an order that does not match what you originally requested, we encourage you to contact our customer service via WhatsApp at:
+966539500481
Or within 24 hours of receipt, send an email to:
Include a detailed explanation of the issue and photos showing the problem and your dissatisfaction to help us address your concern properly.
Please note that any claims submitted without sufficient supporting documentation will not be eligible for review. Thimar Al-Aliyah reserves the right to determine appropriate replacements, compensation, or liability.
Refund Policy in Case of Defects:
- Refunds will be processed using the same payment method as the original transaction.
- Depending on the customer’s bank, credit card refunds may take up to 14 business days.
Thank you.